FAQs:


Q. Where are you located and do you have a Storefront?
A. We are located in Southern NSW, Australia and we trade soley online and send all items direct from our warehouses in Australia, Japan, USA, Hong Kong and China.
We dont have a physical strorefront which helps keep costs down on our retail prices.


Q. What payment methods do you accept?
A. We accept payment via Paypal, Paymate, Bank Transfer, Australia Post Money Order and Australian Bank Check.
If there is another method of payment you require, please contact us so we can make further arangements.
Click Here for moe information  on payment methods we accept.


Q. What shipping methods do you use?
A. We use Australia Post Express Post for Delivery of a majority of our items. This service offers online tracking and and in excellent time. We also use Toll, TNT, DHL, and UPS couriers. Once an order is placed and the item is dispatched for delivery, you will be contacted and provided with all the required tracking information so you can keep a close eye on your order.
Click Here for more information on Shipping Methods we use.


Q. I have an issue with a product I purchased. How do fix this problem through a warranty claim?
A. All products sold on the Performance-Wise website is covered by a manufacturers warranty.
If you have an issue with the product that is caused by manufacturer fault, and is within the manufacturers allowed warranty timeframe, then please contact us so we can work with you and the manufacturer to resolve the issue at hand.
Click Here for more information regarding warranty claims.


Q. I prefer to use an auction site to purchase my items. Do you have an Ebay store?
A. Yes, we have an Ebay store and are more than happy to process your purchase via Ebay. The only downside is that for us to sell an item on Ebay, there are more overheads involved so unfortunately these costs are passed on to the buyer in the end price.
Our prices on the Performance-Wise website will always be cheaper than our Ebay prices. Unfortunately this is unavoidable and rare as a lot of traders out there, sell items through their websites at the same price as their ebay prices, hence making more profit from the buyer.
Although we do not encourage people to not purchase our items through ebay, we just dont like to see our customers spending unnecassary amounts on any item.
Click Here if you would like to visit out Ebay store.


Q. I am a re-seller and would like some information on wholesale pricing.
A. We can offer wholesale pricing on some of our items. Feel free to contact us to discuss this further.
Click Here to send us a message.


Q. I own a workshop and Im after a trade discount. Is this a possibilty?
A. We dont normally offer trade discounts as our prices are already heavily reduced however as the saying goes "it doesnt hurt to ask" so feel free to contact us with the relevant details and we will get back to you asap.

Click Here to send us a message.


Q. Im after a product that isnt listed on your website but I hear you can supply it. How do I go about purchasing the item?
A. We do our very best to source the best performance parts from around the world and due to the large volume of products on the market, we are gradually adding more and more avery day. If there is an item that you require for your machine, then please contact us and we will provide you with a very competitive price and also purchasing options. 

Click Here to send us a message.


Q. I have purchased an item and I dont have a product manual. Can you suply one of these for me?
A. Yes we can. Even if you didnt purchase the product from us we will be glad to help as we have an extensive data base of product manuals, troubleshooting guides and also knowledge that we will be glad to share.

Click Here to send us a message.


If you have any questions ragarding any product or need assistance with purchasing from the website or find any bugs on the website then please send us a message. We are here to help. ;)

Thanks very much for visiting our online store from the team at Performance-Wise.